Shipping Information

Shipping method

Unless otherwise stipulated, products purchased via our online store are delivered by Canada Post. Orders may also be picked up directly at our location or shipped via the client’s preferred shipping method (simply enter the name of your shipping company along with the number for your account with this company in the “Delivery Options” section).

How long will it take for delivery?

Delivery lead times vary depending on the shipping destination for the merchandise. Please contact us if you have any question about delivery lead times for your order.

Shipping locations

All merchandise is expedited from the Province of Québec, Canada, and, for the time being, may only be delivered within Canada.

Damage during shipping

We recommend that you refuse delivery for any parcel/package damaged during transport: it is your responsibility to inspect all merchandise parcels and packaging for damage prior to accepting delivery. If, for some reason, a damaged parcel is delivered without your consent prior to being inspected, please call us immediately. We will gladly help you process your claim.

If we have the product in stock, the damaged product will be replaced in the shortest possible timeframe after receipt of the damaged product or upon receipt of the transport company’s claim number. Product damages or losses incurred after delivery are not covered; no exceptions.

Lost packages

In the event a package is lost during delivery, you must contact the transport company in question and/or a member of the Bestbuy Pièces d’autos Lévis team to report it. Please have your complete coordinates and waybill number (sent by email when you placed your order) on hand when you call as we will need this information to search for the package. Once the package has been confirmed as missing by the shipper, the product will be replaced in the shortest possible timeframe by an identical or equivalent product. Losses incurred after delivery are not covered; no exceptions.

Special orders

All orders, including special orders, are invoiced upon transaction completion (see “Transaction completed”). Bestbuy Pièces d’autos Lévis may not be held responsible for shipping delays of any kind. All delivery dates provided are approximate and in no way constitute a promise of delivery upon said dates. No discount, return, or any other form of compensation will be provided to any client for late deliveries or for deliveries on a date other than the one estimated at the time of order. Special orders may not be returned or cancelled under any circumstances.